International Orders/Credit Cards and Customs/Duties

For all international or US orders please read- Any new order using an international Credit Card where the country does not support AVS (Address Verification Service), please note the order will be held until the the order is confirmed through our security protocol or has been approved by our risk management team. Due to the amount of fraud happening lately these protocols have to be put into use. Note, if you have ordered from us before, this does not apply to you. Thanks for your patience and understanding.

We ship internationally daily and have many happy customers, contact us direct to help you make your international transaction as easy and seamless as possible. We have lots of experience on how to make this a smooth process for you.

Chatterley Luxuries and Pen Time will not be held responsable for any custom duties or fees charge by your country. Any Fees/Duties or Customs fees are the responsibility of the receiver.

If a package is sent back because fees/duties are not paid, UPS does charge a large fee to ship the package back and all shipping costs for both shipped and returned package will be the responsibility of the buyer.

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