Here is repair information for the brands we sell.

If you have a pen that needs to be repaired, don’t hesitate to contact us.  I can help direct you to where it would need to go, or if there is an alternative solution for your repair needs. Most of the time, the repair would need to be handled by the US distributor for the brand. If you are an international buyer, contact me and I can get you the international contacts for the brands.



Visconti & ST Dupont

Coles of London

Repairs Department
8510 McAlpine Park Drive, Suite 107
Charlotte, NC 28211

Repair form


David Oscarson

Tel: 636.458.4345

Fax: 636.458.4396


Aurora, Montegrappa, Esterbrook and Tibaldi

Kenro Industries
393 Jericho Turnpike
2nd Floor
Mineola, NY 11501
P: 516.741.0011
F: 516.741.0125

Kenro Online Service Center 


Armando Simoni, Bexley, Conway Stewart, Oldwin & Wahl Eversharp

The Pen Family


Conklin, Delta, Nettuno, Pineider & Stipula

YAFA Pen Company
21306 Gault Street
Canoga Park, California 91303 USA
Tel: (818) 704-8888
Fax: (818) 704-8112

YAFA Repair Form 



Chartpak, Inc.

1 River Road

Leeds, MA 01053

Phone: 800-628-1910


Pilot, Namiki

Warranty Information

Lifetime: Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden
3 Years: Sterling, Justus 95, Falcon, Fermo, Vanishing Point
1 Year: Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom

In the U.S., please return all product to:
Pilot Corporation of America
Customer Service Manager
3855 Regent Blvd
Jacksonville, FL 32224

Phone Number: (904) 565-7600

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